Customer Service17 Videos

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CUSTOMER SUPPORT SCAVENGER HUNT

CUSTOMER SUPPORT SCAVENGER HUNT

I’ve talked a lot about Measurable Genius being a service company, but we haven’t really had a good opportunity to show it off for the video blog. That changes today. Everett and I replaced all the computers at our great client Hearth and Home on the weekend, and this morning we hung around to make […]
Alexander Ford
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TITANIC SERVICE

TITANIC SERVICE

There’s no big secret to making money. It just requires a few simple things: a product that people want to buy, the work ethic to create a business to give it to them, and your ability to direct resources and materials towards the fulfillment of that objective. On today’s episode, I chat sales, I chat […]
Alexander Ford
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Promises and Expectations

Promises and Expectations

I’m learning to stop making promises and setting unrealistic expectations with my clients. In this episode of Daily Genius we talk about how we can work together as a team and empower our communication so that we are in command of our project planning process and deliver the highest quality service possible. You get to […]
Alexander Ford
51
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HAVE YOU UNINSTALLED WEBROOT YET?

HAVE YOU UNINSTALLED WEBROOT YET?

Today we spent the morning with David of Bali and Beyond, giving him (and his computer) some care and attention. I spent a lot of time uninstalling programs … if your computer is running slow, chances are you’ve got all kinds of little things hogging up resource space. Most of them come out pretty easily… […]
Alexander Ford
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I Can Fix Your Computer But I’d Rather Fix Your Brain

I Can Fix Your Computer But I’d Rather Fix Your Brain

There’s a certain obsession people have for fixing other people. It’s something we’re all guilty of. However, by trying to fix other people, by trying to manage them instead of embracing them, you’re not helping as much as you think. When someone, whether it be an employee or your significant other, complains to you, instead […]
Agency Board
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COMPLETING MY CUSS QUOTA

COMPLETING MY CUSS QUOTA

I know, like any business owner knows, that when I’m at work there are hundreds of thousands of things that I COULD be doing. But the difference between me and those other business owners is that I know what I SHOULD be doing. And the reason that I know is because of our plan, and […]
Alexander Ford
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GET EFFICIENT OR GET LOST

GET EFFICIENT OR GET LOST

You guys may have noticed that I hate wasting time. That’s why when I come to a meeting I want to know exactly what we’re doing and what we’re going to be discussing. A meeting without an agenda is like lighting a whole pile of money on fire … and I’m no Joker. On today’s […]
Alexander Ford
40
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