You and your team are not valuable for the actions you take. Elliott Jacques, in his book Requisite Organization, states that the value of our work is not in the action we take, but the decision that precedes that action. The action is a simple mechanical response, the execution of the actual work we did […]

There are dozens of different kinds of smartphones. And yet, you decided on just one of them. Why? The immediate response to that question is generally a deep sigh and a “well, when I looked at the features when compared to some other ones I looked at…” And my general response is not to believe […]

Do you know the difference between accountability and responsibility? If you don’t, you’re royally screwing up your business because not realizing that subtle difference will mean no one is sure what their job is or how it looks when they’re done. Let’s break it down. Accountability can only ever be held by one person. They […]