Customer Service17 Videos

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I Can Fix Your Computer But I’d Rather Fix Your Brain

I Can Fix Your Computer But I’d Rather Fix Your Brain

There’s a certain obsession people have for fixing other people. It’s something we’re all guilty of. However, by trying to fix other people, by trying to manage them instead of embracing them, you’re not helping as much as you think. When someone, whether it be an employee or your significant other, complains to you, instead […]
Agency Board
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COMPLETING MY CUSS QUOTA

COMPLETING MY CUSS QUOTA

I know, like any business owner knows, that when I’m at work there are hundreds of thousands of things that I COULD be doing. But the difference between me and those other business owners is that I know what I SHOULD be doing. And the reason that I know is because of our plan, and […]
Alexander Ford
54
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GET EFFICIENT OR GET LOST

GET EFFICIENT OR GET LOST

You guys may have noticed that I hate wasting time. That’s why when I come to a meeting I want to know exactly what we’re doing and what we’re going to be discussing. A meeting without an agenda is like lighting a whole pile of money on fire … and I’m no Joker. On today’s […]
Alexander Ford
40
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E-COMMERCE AND FOOTBALL CHAMPIONSHIPS

E-COMMERCE AND FOOTBALL CHAMPIONSHIPS

One of the brand promises we have a Measurable Genius is that we hold space. That’s important in any service industry, but especially when you’re working with entrepreneurs. Building a business is a minefield of stress, and there are many times when I play a role in helping our clients navigate that stress … while […]
Alexander Ford
42
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FUCK YOU PAY ME

FUCK YOU PAY ME

Every day we’re faced with choices. And the best way to make those choices is to find out the story you want to tell about your life. If you know that, then all you have to do is to make the choice that aligns most closely to the story you want to tell. It’s that […]
Alexander Ford
144
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RUFF-HOUSING

RUFF-HOUSING

If you love dogs and you love drama, you’ll love this episode. I guess you could say that Daily Genius has gone to the dogs. Please watch the video before I have to think up more dog puns. It’s making me feel boneheaded.
Alexander Ford
39
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INTERNAL DAZE

INTERNAL DAZE

Measurable Genius is a service company. And whether that means I’m on the help desk moving files around in your PC, or I’m at your office physically picking that PC up, I’m doing to do the best damn job of it that I can do. Do we make mistakes sometimes? Sure, but it’s never going […]
Alexander Ford
39
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