Customer Service17 Videos

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CUSTOMER SUPPORT SCAVENGER HUNT

CUSTOMER SUPPORT SCAVENGER HUNT

I’ve talked a lot about Measurable Genius being a service company, but we haven’t really had a good opportunity to show it off for the video blog. That changes today. Everett and I replaced all the computers at our great client Hearth and Home on the weekend, and this morning we hung around to make […]
Alexander Ford
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HAVE YOU UNINSTALLED WEBROOT YET?

HAVE YOU UNINSTALLED WEBROOT YET?

Today we spent the morning with David of Bali and Beyond, giving him (and his computer) some care and attention. I spent a lot of time uninstalling programs … if your computer is running slow, chances are you’ve got all kinds of little things hogging up resource space. Most of them come out pretty easily… […]
Alexander Ford
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I Can Fix Your Computer But I’d Rather Fix Your Brain

I Can Fix Your Computer But I’d Rather Fix Your Brain

There’s a certain obsession people have for fixing other people. It’s something we’re all guilty of. However, by trying to fix other people, by trying to manage them instead of embracing them, you’re not helping as much as you think. When someone, whether it be an employee or your significant other, complains to you, instead […]
Agency Board
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FUCK YOU PAY ME

FUCK YOU PAY ME

Every day we’re faced with choices. And the best way to make those choices is to find out the story you want to tell about your life. If you know that, then all you have to do is to make the choice that aligns most closely to the story you want to tell. It’s that […]
Alexander Ford
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RUFF-HOUSING

RUFF-HOUSING

If you love dogs and you love drama, you’ll love this episode. I guess you could say that Daily Genius has gone to the dogs. Please watch the video before I have to think up more dog puns. It’s making me feel boneheaded.
Alexander Ford
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WHAT YOU WANT TOMORROW EXISTS TODAY

WHAT YOU WANT TOMORROW EXISTS TODAY

The universe doesn’t spontaneously hand out gifts just because you want them. If you’re trying to hold a vision for the future, whatever that may look like, it’s essential to know that the content of that vision is around you in the here and now. The problem is, you don’t know what it looks like. […]
Alexander Ford
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EVERYONE NEEDS A LANDING PAGE(S)

EVERYONE NEEDS A LANDING PAGE(S)

One thing I find myself recommending to my clients over and over again is the idea of a landing page to capture the traffic they’re buying from ad platforms like Facebook(TM) and Google. If you’re running paid ads, you need to have an idea of where you want to send that traffic and what you […]
Alexander Ford
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