Alexander Ford

ALEXANDER FORD, OUR PATRIARCH

As a business leader, you have the tendency to collect accountabilities. If it’s unclear who’s in charge of anything, it defaults to you as the leader. Over time, as your business grows and scales, that’s a lot of little accountabilities for one person to have. Often, it becomes impossible for one person to keep all […]

THERE ARE ALWAYS ROCKS

You can always do things better. That isn’t to say that nothing is ever good enough, but it is important to be able to look at anything you’ve done or anything you’re doing and identify how it can be done better. One of the ways we do that at Measurable Genius is by identifying rocks. […]

COMPLETING MY CUSS QUOTA

I know, like any business owner knows, that when I’m at work there are hundreds of thousands of things that I COULD be doing. But the difference between me and those other business owners is that I know what I SHOULD be doing. And the reason that I know is because of our plan, and […]

FUCKED IF I DO, FUCKED IF I DON’T

I was a bit stressed this morning. But, rather than mope around, I used it. I’ve said this before, but if I’m upset about something, that means there’s an area of my business that I can improve. I’m not perfect, and I don’t run a perfect business, but that means there’s always things that can […]

THIS ONE’S FOR YOU, GARY

Empathy means to care enough about someone else to understand and possibly even help them solve their problems. In a service-based industry, there are no shortcuts – in order to keep our clients coming back again and again, we are OBSESSED with asking the question “how can we help solve our clients’ biggest problems and […]

BENNETT’S BACK, BABY

It is a pure delight having Andrew Bennett at our Thursday morning mastermind. For some reason, whenever he shows up, I find some nugget of wisdom I can use to teach him and the other men. The result is always fire… and today is no different. Join us on a chilly Thursday morning as we […]

HAVE YOU UNINSTALLED WEBROOT YET?

Today we spent the morning with David of Bali and Beyond, giving him (and his computer) some care and attention. I spent a lot of time uninstalling programs … if your computer is running slow, chances are you’ve got all kinds of little things hogging up resource space. Most of them come out pretty easily… […]

TITANIC SERVICE

There’s no big secret to making money. It just requires a few simple things: a product that people want to buy, the work ethic to create a business to give it to them, and your ability to direct resources and materials towards the fulfillment of that objective. On today’s episode, I chat sales, I chat […]

CUSTOMER SUPPORT SCAVENGER HUNT

I’ve talked a lot about Measurable Genius being a service company, but we haven’t really had a good opportunity to show it off for the video blog. That changes today. Everett and I replaced all the computers at our great client Hearth and Home on the weekend, and this morning we hung around to make […]

WHERE THE FUCK IS THE KETCHUP

Accountability is a word that makes people cringe. Sure, it’s great to think up ideas and strategies and all, but when it comes time to actually implement them, there’s a lot of shifty eyes and sideways glances. That’s why accountability needs to be clearly defined: if you’re the one who needs to get something done, […]