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Promises and Expectations

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Customer Service
By Alexander Ford
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In this video

I’m learning to stop making promises and setting unrealistic expectations with my clients.

In this episode of Daily Genius we talk about how we can work together as a team and empower our communication so that we are in command of our project planning process and deliver the highest quality service possible.

You get to experience the challenges I face as a business owner in transitioning from the person who does all the work to being the person who simply lays out the strategic framework and then gets told what to do.

I compulsively want to tell my clients they can have everything they want. And they can. I’m just not responsible for determining WHEN.

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